FAQ

Doula Billing will have an exclusive agreement with the Tax ID you sign up with. This means you are still allowed to bill through other companies using their Tax ID — for example, births you attend as a contracted doula for another agency or collective.

Yes. You can complete some or all of your credentialing through a different avenue and still use our company for billing services. We are happy to help facilitate that process.

No. Doula Billing is primarily a billing company that assists with other tasks, like credentialing and Medicaid enrollment, when you are doing your billing with us. We offer lower fees than the average credentialing company because it's an added service for our clients.

A growing number of states now cover doula care through Medicaid, and more are adding the benefit every year. Covered visits, rates, visit limits and who can enroll all vary by state, and most states deliver the benefit through managed care plans that each need their own enrollment. Tell us where you practice and we'll confirm what is available and what it would take to get you enrolled.

Yes, where the plan allows it. Commercial coverage for doulas is expanding but still uneven — some plans contract with doulas in-network, others reimburse families out-of-network. We check each family's benefits, bill in-network where you are contracted, and handle out-of-network submissions where you are not.

At minimum, an NPI (the Doula taxonomy is 374J00000X) and a Tax ID or Social Security number to bill under. Depending on your state and payers you may also need proof of doula training or certification, state doula registry enrollment, CPR certification and liability insurance. See Prep for Success for the first steps.

Often, yes. Some Medicaid programs require state-specific doula certification or registry enrollment, while others accept a range of recognized training organizations, and commercial plans set their own requirements. Tell us your credentials and we'll map out exactly what you need for the payers you want.

Each state and plan defines its own doula benefit — how many prenatal and postpartum visits are covered, how labor and delivery support is billed, and which codes and modifiers to use. We track each client's care from the first prenatal visit through the postpartum period and bill each service under the rules of that family's plan.

Births change course — a cesarean, a transfer, a very fast labor where you arrive after the baby, or a pregnancy loss. Payers handle these differently, and many still cover the support you provided. Log what happened and we'll bill what the plan allows.

Yes. We handle group enrollment, add new doulas to your in-network contracts, and keep every doula's claims organized under your organization — and your whole roster's volume counts toward a lower claims management rate.

We use one-year contracts, but don't worry — there is no monthly retainer. If you need to step away from your practice for a bit, you can leave everything exactly as it is without any extra steps.

There is no monthly retainer and no required recurring charge — our compensation is a percentage of the payments we collect for you. Three optional services (practice software integration, EOB storage and the financial strategy dashboard) are billed per month, but only if you opt into them. Everything is itemised on the Prices page.